tutacentury.blogg.se - Run as administrator grayed out

Start the GoToAssist Corporate Customer software as a serviceĭepending on your account's configuration, GoToAssist may automatically attempt to begin support sessions as a service. Once the GoToAssist Corporate Customer software is running as a service, additional features will become enabled.If the customer has UAC enabled on their computer, they should click Yes when prompted. If the customer is not logged in with administrator rights, GoToAssist prompts the customer to log in with the proper credentials of a local or domain administrator.Note: If Run as a Service is grayed out, then the software may already be running as a service or the feature may not be enabled on your account.

In the HelpAlert Viewer, select System > Run as a Service from the menu.

If the service install fails, the session will be run as an application as normal. Access is granted only if the customer is able to log in with the proper credentials of a local or domain administrator. Note: Running GoToAssist as a service and logging in as an administrator will not violate or circumvent the security model on the customer’s PC. Override User Account Control (UAC), allowing uninterrupted support. Request and use login credentials from a customer to reboot or unlock their machine during the current session. Use Reboot/Reconnect and Reboot in Safe Mode to restart the customer's machine and automatically reconnect to the welcome screen. Send the Ctrl- Alt- Del command to the customer's machine.Īllow the customer to switch user profiles without locking you out. Support customers in locked-down environments that don't allow administrator-level access. Launch customers into session more quickly and easily. running as a service Benefits of running as an application Start the GoToAssist Corporate Customer software as a service Running as an application vs.

Run the GoToAssist Corporate Customer software as a service Depending on your account's configuration, support sessions may automatically launch GoToAssist Corporate Customer as a service or allow representatives to upgrade while in session.

Running GoToAssist Corporate as a service (e.g., running at the administrator level) downloads an additional piece of software onto the customer's computer which enables some additional features that aren't available while running it at the basic application level. The GoToAssist Corporate Customer software can be run as either a service or an application on the customer's computer.